Browser Settings Guide

Browser Settings Guide

Blackboard provides an online browser check with suggested solutions at https://en-us.help.blackboard.com/Learn/9.1_2014_04/Student/015_Browser_Support/Browser_Checker​
 
Browser Supported Desktop* Browser Versions
Chrome** 36+
Edge** 1+
Firefox 31+
Internet Explorer 9+ (Windows only)
Safari 6+ (MacOS only)

* Mobile app versions of these browsers aren't support at this time, although users may have success using them.

** Google Chrome versions 42+ and Microsoft Edge do not support NPAPI-type plug-ins including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for use with the Virtual Classroom and Lightweight Chat tools, the multiple-file upload interface, or embedded media that require NPAPI plug-ins for viewing.

Tested Devices and Operating Systems

A variety of devices and operating systems were used to test the supported browsers. Support is not limited to these specific operating systems. The desktop browser versions above are supported regardless of the particular device or operating system on which they run.

Operating Systems used in testing Windows 7, Windows 8, Windows 10, MacOS 10.8, MacOS 10.9, MacOS 10.10, Chrome OS
ChromeOS tested device Chromebook (Chrome browser; features requiring NPAPI plug-ins are not supported)

Java and Other Browser Plugins

A handful of features in Blackboard Learn require particular additional software to be installed. Without these, the features themselves do not function. For this release of Learn, the following features have plugin requirements:

  • Multiple file uploads in Course Files and Content Collection requires the Java Runtime Environment (JRE) from Oracle enabled as a browser plugin. The single file upload tool does not have this requirement. The upload applet is signed by Blackboard and includes a timestamping authority that allows the applet to run even after the certificate has expired. 
  • The Virtual Classroom Tools in courses require the JRE from Oracle enabled as a browser plugin. The Virtual Classroom applet is signed by Blackboard and includes a timestamping authority that allows the applet to run even after the certificate has expired. 
  • The Meeting Room and Blackboard Collaborate synchronous communication features, available via Building Block, require download and installation of the Blackboard Collaborate Launcher application, but do not require the Java JRE browser plugin.
  • The Record from Webcam feature of the Content Editor requires the Flash Player browser plugin from Adobe to successfully save the recordings to YouTube.Adobe Flash Player version 11 or 18 is the recommended version of the Adobe Flash Player plugin, but the YouTube service ultimately determines the version required for this plugin. For Google Chrome, the Record from Webcam feature is supported with the built-in Flash support, requiring no plug-in installation. 

JRE versions 7 and 8 are the recommended versions for features that depend on it. JRE version 6 may work, but could result in unexpected behavior. Oracle has acknowledged some security issues with JRE version 6.

Blackboard Learn does not require any other browser plugins. 

Plugin Links

 
Browsers Settings

Mozilla Firefox

 

(Windows and Mac OS)

Recommended Browser!

NOTE: for Mac OS X browsers, access preferences via the Application Menu (ex. Firefox>Preferences).
Enable JavaScript: Tools > Options > Content > check the “Enable JavaScript” box. OK back to browser. (Click here for more detailed instructions.) 
Enable Cookies: Tools > Options > Privacy. Set Firefox will: to Remember history. Click OK to save settings. (Click here for more detailed instructions.)
Popup Blocker Settings: Tools > Options > Content > Click the “Exceptions” button next to Block Pop-up Windows > Add de.com.edu > Click Allow and Close. Click OK save settings. (Click here for more detailed instructions.)
Enable Java: Tools > Add-ons. Click on the Java Platform plugin to select it. Click the Enable button if is is disabled. (Click here for more detailed instructions.)

Clear Browser Cache: Tools > Options > Advanced > Network > Offline Storage > click the "Clear Now" button. Click OK to save settings. (Click here for more detailed instructions.)

Browsers Settings
Internet Explorer

(Windows)

Compatibility View: Tools > select Compatibility View (check mark should be visible)
Enable JavaScript: Tools > Internet Options > Security tab> Custom level... button > find Active Scripting under Scripting section - select Enable > OK > Yes > OK
Enable Cookies: Tools > Internet Options > Privacy tab > Advanced button > check Override automatic cookie handling > check Always allow session cookies > OK > OK
Popup Blocker Settings: Tools > Pop-up Blocker > Pop-up Blocker Settings > type in website to allow box: de.com.edu > Add button > Close button

Clear Browser Cache: Tools > Delete Browsing History... > accept *default checked boxes > Delete button
*default checked boxes should include: Temporary Internet files & Cookies

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Topic Information
  • Topic #: 15026-137
  • Date Created: 11/02/2011
  • Last Modified Since: 11/28/2015
  • Viewed: 2969